Privacy
Privacy Policy
How I look after personal information from enquiries and sessions.
At Eunoia Therapy, I am committed to protecting your privacy and handling your personal information with care. This policy explains what information I collect, why I collect it, how I use it, and how I keep it safe.
Information I collect
Contact enquiries
If you contact me through my website or by email, I may collect:
- Your name
- Your email address
- Your phone number (if you choose to provide it)
- The information you include in your enquiry
I use this information solely to respond to your enquiry, arrange appointments, and communicate with you about counselling.
I do not use your information for marketing, and I will never sell your personal information.
Client information
If you decide to work with me, I will collect additional personal and sensitive information as part of our therapeutic work together.
This information is stored securely and managed in accordance with UK data protection law, the BACP Ethical Framework, and my professional responsibilities.
Cookies
This website does not use cookies.
How long I keep your information
If your enquiry does not lead to therapy, I will keep your contact details only for as long as necessary to respond to your enquiry before securely deleting them.
If you become a client, your records will be retained in accordance with my professional and legal responsibilities before being securely destroyed.
Sharing your information
I will never sell or share your personal information for marketing purposes.
To provide my services, I may use trusted third-party providers, such as secure email or online video platforms.
As part of my professional practice, I also receive regular clinical supervision. Any client information discussed during supervision is anonymised wherever possible.
Your rights
Under UK data protection law, you have the right to:
- Request access to the personal information I hold about you.
- Ask for inaccurate information to be corrected.
- Request deletion where appropriate.
- Restrict or object to certain processing.
- Withdraw consent where consent is the legal basis.
If you have any questions about how your information is used or would like to exercise any of these rights, please contact me at:
Keeping your information safe
I take appropriate technical and organisational measures to protect your personal information and store it securely.
Please avoid including more personal information than you feel comfortable sharing in your initial enquiry, as no method of communication over the internet can be guaranteed to be completely secure.
Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page.
Last updated: July 2026